Solutions to common issues and answers to frequently asked questions.

Troubleshooting & FAQ

Troubleshooting steps for when the MyPerfectStay app is not functioning correctly, including restart procedures, updates, and common fixes.

App Not Working Properly

What to do when your payment does not go through.

Payment Failed

Steps to locate a missing booking or voucher.

Cannot Find My Booking

Contact Customer Support

Quick answers to common questions about MyPerfectStay.

Frequently Asked Questions

Feedback

Getting Started

An introduction to the MyPerfectStay travel activities app and what you can do with it.

What is MyPerfectStay?

How to sign up for a MyPerfectStay account and start planning your trips.

Creating Your Account

Learn how to get around the MyPerfectStay app and find what you need.

Navigating the App

How to complete and customize your MyPerfectStay profile.

Setting Up Your Profile

Find the perfect experiences for your trip using search, filters, and recommendations.

Discovering Activities

Learn how to filter activities by category, price, rating, and more to find experiences that match your preferences.

Using Filters

Explore activities organized by city, view popular attractions, and discover experiences in your chosen destination.

Browsing by Destination

Learn what information is available on activity detail pages and how to use it to make informed booking decisions.

Understanding Activity Details

Learn how to save your favorite activities to collections so you can easily find and compare them later.

Saving Activities to Collections

Everything you need to know about booking activities and payment options.

Booking & Payments

A complete step-by-step guide to booking activities, from selecting dates to completing checkout.

How to Book an Activity

How inventory holds work and what happens when they expire.

Understanding Cart Holds

Accepted payment methods and how to manage your saved cards.

Payment Methods

What information you need to provide when booking activities.

Booking Questions and Traveler Details

Understanding how pricing works and what is included in your booking.

Pricing and Fees

View, modify, and manage your booked activities and vouchers.

Managing Bookings

How to access and manage your booking information in the app.

Viewing Your Bookings

How to access and use your booking voucher for activities.

Vouchers and Confirmation

How to locate and navigate to your activity meeting point.

Finding Meeting Points

Understanding cancellation policies and how to cancel a booking.

Cancellation Policies

Plan trips together with friends and family using collaborative voting.

Group Voting

Discover how Group Voting helps friends and family collaboratively decide on activities for shared trips, making trip planning fun and democratic.

What is Group Voting?

Learn how to join a voting room and cast your votes on trip activities using the intuitive swipe interface.

Joining and Voting

Learn how to interpret voting results, identify group favorites, and decide how to proceed with planning your trip.

Understanding Voting Results

Learn how to use AI to automatically create a day-by-day itinerary from your group voting results.

AI-Powered Itinerary Generation

Manage your profile, payment methods, notifications, and preferences.

Account & Settings

Learn how to access and update your account settings, profile information, preferences, and how to sign out or delete your account.

Managing Your Account

Learn how to control your notification preferences for booking confirmations and other important updates.

Notification Settings

Learn about MyPerfectStay account security, including how authentication works and best practices for keeping your account safe.

Account Security

Learn how to add, view, edit, and remove saved payment methods in MyPerfectStay for faster checkout.