Cannot Find My Booking

If you have made a booking but cannot locate it in the MyPerfectStay app, this guide will help you track it down. There are several reasons why a booking might not appear where you expect it, and most situations can be resolved quickly.

Checking the Bookings Tab

Your bookings are organized in the Bookings tab, which you can access by tapping the "Bookings" icon in the bottom navigation bar. This tab displays your activities in a clear, organized layout with two main sections.

When you open the Bookings tab, you will see your upcoming bookings prominently displayed at the top of the screen. These are activities scheduled for future dates, organized chronologically so your next activity appears first. If you have bookings associated with a travel plan, they will be grouped together under that travel plan's name, making it easy to see all activities for a particular trip.

At the bottom of the Bookings screen, you will find a row labeled "Past and canceled bookings" with a small thumbnail image. Tap this row to view the complete list of activities you have already experienced or that have been canceled. Completed bookings move to this section after your activity date has passed.

If you have many upcoming bookings, tap "See all" in the Upcoming section header to view the complete list. This expanded view allows you to scroll through all your future activities.

Verifying You Are Signed In

Bookings are linked to your account, which means you need to be signed in to see them. If you are not logged in, the Bookings tab will display a prompt asking you to "Login or Sign Up" rather than showing your bookings.

To verify your sign-in status, go to the Profile tab by tapping the profile icon in the bottom navigation bar. If you see your email address at the top of the screen, you are signed in. If you see a "Login or Sign Up" button instead, tap it to sign in to your account using your email, Google, or Apple sign-in.

Using the Correct Account

If you have multiple accounts or have signed in using different methods, your booking may be associated with a different account than the one you are currently using. This is a common cause of "missing" bookings.

When you made your booking, you may have signed in with your email address and a verification code, used Google Sign-In, or used Apple Sign-In. Each of these methods can create separate accounts, even if they use the same email address. For example, signing in with your email directly creates a different account than signing in with Google, even if the email addresses match.

To find your booking, try signing out of your current account by going to Profile and tapping "Logout" at the bottom of the screen. Then try signing in using a different method. Check your email inbox for the booking confirmation to see which email address was used, and sign in with that exact email using the same method you used when booking.

Searching Your Email for Confirmation

Every successful booking generates a confirmation email sent to the address associated with your account. Searching your email is an excellent way to verify that a booking was completed and to find the account it is associated with.

Open your email application and search for "MyPerfectStay" or the name of the activity you booked. Look for emails with subject lines containing "Booking Confirmation" or similar wording. The confirmation email will contain important details including your booking reference number, the activity name and date, and the email address used for the booking.

Don't forget to check your spam or junk folder, as confirmation emails sometimes get filtered incorrectly. If you find the email in spam, mark it as "Not Spam" to ensure you receive future communications.

Understanding Why a Booking Might Be Missing

The Booking Was Not Completed

The most common reason for a missing booking is that the checkout process was not fully completed. A booking is only confirmed when payment is successfully processed. If the payment failed, the app closed unexpectedly during checkout, or you navigated away before the confirmation screen appeared, the booking may not have been created.

To verify, check your bank statement or credit card transactions for a charge from MyPerfectStay. If you do not see a charge for the amount you expected to pay, the booking was likely not completed. You can also check your email for a confirmation, as described above.

The Booking Was Canceled

If you previously canceled your booking, or if the activity operator canceled it, the booking will appear in your "Past and canceled bookings" section rather than with your upcoming activities. Tap the "Past and canceled bookings" row at the bottom of the Bookings screen to check if your booking is there with a "Canceled" status.

You should have received an email notification if your booking was canceled by the operator. Check your email inbox and spam folder for any cancellation notices.

The Booking Is Still Being Processed

Some bookings require confirmation from the activity operator before they are finalized. These bookings will appear in your Bookings tab with a "Pending" status and an orange indicator. The confirmation process typically takes up to 48 hours, though most bookings are confirmed much faster. During this time, your booking is valid and in progress, just awaiting final confirmation from the operator.

Still Cannot Find Your Booking?

If you have tried all the steps above and still cannot locate your booking, our support team can help you track it down. Please contact us at info@cloudcops.de and include the following information to help us find your booking quickly: the email address you believe you used when booking, the approximate date and time you made the booking, the name of the activity you booked (if you remember), any booking reference numbers from confirmation emails, and the last four digits of the card you used for payment.

With this information, we can search our records and help you locate your booking or determine what happened during the checkout process.

Need Help?

If you have questions about finding your booking or need assistance accessing your account, contact our support team at info@cloudcops.de. We are here to help ensure you can access all your travel plans and vouchers.